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For Sea Freight:
We are currently covering UAE – Rwanda – Burundi - DRC and Kenya in both directions. More routes to be added soon.
For Air Freight:
All routes supported by our courier partners DHL and FedEx.
For domestic shipping:
We are currently covering the UAE and Rwanda. More locations to be added in the future.
The order value will be inclusive of the product costs and the shipping fees (when shipped through/with DUBUY.COM).
Local Customs duties and clearance charges in the destination country must be separately paid by the buyer.
Any applicable local taxes must be separately paid by the buyer.
Any storage charges that may be accrued due to delayed clearance outside the control of DUBUY.COM or delayed receiving of the order by the buyer must be separately paid by the buyer.
For domestic shipments: You can return your order within 7 days of delivery.
For international shipments: You may request a return in compliance with the respective vendor’s Terms of Sale as may be updated from time to time.
In any case, damaged products shall be returned at no extra cost to you.
For orders returned for a reason not related to quality: Return shipping fees are paid by the Buyer.
For orders returned for quality-related issues other than damage during shipping: Return shipping fees are paid by the Seller.
For orders returned because of damage during shipping: Return shipping fees are paid by DUBUY.COM.
If your Billing Address is in Rwanda, Kenya, …
Credit / Debit Cards (Visa/Mastercard).
Bank Transfer (Bank A, Bank B).
Digital and Mobile Wallets (MTN Mobile Money, PayPal).
If your Billing Address is in the United Arab Emirates:
Credit / Debit Cards (Visa/Mastercard).
Coming Soon: Online Bank Transfer using your own online banking facility (all banks operating in the UAE).
Coming Soon: Digital Wallet (E-Dirham by Ministry of Finance).
If your Billing Address is in other countries than those listed above:
Credit / Debit Cards (Visa/Mastercard).
Bank Transfer (any bank).