What Type of Support Does DUBUY.com offer for Sellers?

What Type of Support Does DUBUY.com offer for Sellers?

Selling your products through DUBUY.com is an easy and safe way to expand your business in Africa. And we offer unprecedented support seven days a week to all users. Any and all companies are free to sign up for DUBUY.com’s fully integrated e-commerce platform and gain a target audience of 500+ million users in Africa. We’ve already written about how easy it is to register here and once you start listing your products online, the possibilities are endlessWhen it comes to support, we’ve made it easy, safe, and reliable for all our users. Read on to hear about how we’re helping businesses that sign up.  

Dedicated account manager 
Every registered vendor on DUBUY.com will be allocated a dedicated account manager. This way, a support officer will stand by at all times to answer your questions. Your dedicated account manager can help you with any custom inquiries, adjustments or requirementsIn addition to this, we have a helpdesk center available seven days a week. The Call Center is happy to help you with what ever you need to receive timely support. This includes service over the phone, live chat, or email. 

We understand you want your products to look the part! Therefore, we offer professional product photography services. These are available in Dubai, UAE and in Kigali, Rwanda. More locations will be soon added to the list. 

Mobile app 
Behind the scenes we are working hard to launch the very first DUBUY mobile app. In this app you can navigate your way easily through the DUBUY platform and get all your questions answered. In the meantime, our FAQ page is updated regularly and provides more insights on shipping fees, cost of returns, and sales proceeds. 
If there is anything else we can help you with, do not hesitate to reach out to our superior service where we have customer service agents ready to help you - 7 days a week.  
Telephone: +97145563969 Email: support@dubuy.com or reach out to us on social media. 

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