1. Who we are and how to contact us

www.DUBUY.com (the Site) is a site containing a set of digital tools that enable users to manage their supply chain and logistics business, such as purchase orders, shipments, booking, freight, cargo tracking and trade finance. 

The Site is provided by DP World E-Commerce FZE (we or us) part of the DP World Group of businesses. We are incorporated and existing under the laws of the Emirate of Dubai, United Arab Emirates with address at Tower–A, Floor 26, JAFZA 1, Dubai, United Arab Emirates. 

2. By using our site you accept these terms

By using our Site, you confirm that you accept these terms of use (Terms) and that you agree to comply with them.

If you do not agree to these Terms, you must not use our Site.

We recommend that you print or save a copy of these Terms for future reference.

3. There are other terms that may apply to you

These Terms refer to the following additional terms, which also apply to your use of our Site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.

  • If you receive additional services or applications from us, our terms and conditions of supply (Supply Terms) will also apply.

4. We may make changes to these terms

We amend these Terms from time to time. Every time you wish to use our Site, please check these Terms to ensure you understand the terms that apply at that time. 

5. We may make changes to our site

We may add, modify or discontinue any feature, functionality or any other tool, within the Site, at our discretion and without notice. 

6. We may suspend or withdraw our site

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted or error free. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give registered users reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

7. You must keep your account details safe

To use the services offered on our Site, you are required to have an account (Account).

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our Account opening security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password (and your Account), whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us by filling in the Contact Us form and choosing the subject “Report Abuse”.

8. How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.

You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

9. Do not rely on information on this site

The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.

Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date. 

10. We are not responsible for websites we link to

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources and we accept no liability for content or loss caused as a result of using such third-party sites.

11. Content 

This Site may include information and materials provided by other users of the Site or third parties. This information and these materials may not have been verified or approved by us. The views expressed by other users on our Site do not represent our views or values.

Any content that you upload to our Site as publicly viewable will be considered non-confidential and non-proprietary. You retain all of your ownership rights in such content, but in uploading the content to our Site grant us and, if such content is publicly viewable, other users of our Site a limited non-exclusive, royalty free licence to use, store and copy that content and to distribute and make it available to third parties. 

We also have the right to disclose your identity without notice to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any data you create on our Site in our sole discretion. 

You are responsible for securing and backing up your content. 

You represent, warrant and agree that any content that you submit, post or display on the Site:

  • does not violate any of the copyright, patent, trademark, trade name, trade secrets or any rights of any third party;

  • is true, accurate, complete and complies with all relevant laws; and 

  • does not contain:

    • information that is discriminatory or promotes discrimination;

    • information that is defamatory, threatening, harassing, obscene, explicit, offensive, or otherwise objectionable, or that may be considered culturally or religiously offensive in any way;

    • anything which may not be considered to be in compliance with law, Islamic law, rules, morals, values, ethics and traditions; or

    • information that may threaten the national security of any country. 

12. Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any additional services to you, which will be set out in the Supply Terms.

We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use our Site; or

  • use of or reliance on any content displayed on our Site.

In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;

  • business interruption;

  • loss of anticipated savings;

  • loss of business opportunity, goodwill or reputation; or

  • any indirect or consequential loss or damage.

If you are a Buyer, subject to the above, our total liability to you, whether based on an action or claim in contract, negligence, breach of statutory duty or otherwise, arising out of or in relation to these Terms or any use of the Site shall be limited to the total amount paid on the Site for the relevant item bought on the Site.

13. Authorisations

You hereby authorize us to:

  • collect data relating to your use of our service to enable us to provide our service to you; 

  • analyse your data for research and product development purposes; and

  • use your company names and logos for marketing purpose (we will give you notice of any such use).

14. Your obligations 

You represent, warrant and agree that:

  • you have full power and authority to enter into these Terms, and have full power to execute and perform your obligations under these Terms;

  • you shall fully comply and will at all times continue to fully comply with all applicable laws, statutes and regulations;

  • you own or have the authority to grant the rights and licenses granted to us by you under these Terms; 

  • any content you submit as part of your use of the Site does not violate the rights of any third party anywhere in the world including, without limitation, any intellectual property rights (whether registered or not);

  • any documents and information submitted during the Account opening process are true, accurate, current and complete, and you will maintain and update all information as applicable;

  • you are solely responsible for obtaining all required licenses, permits and certifications for the content that you submit, post or display on the Site; and 

  • neither you, your company, its directors, officers nor affiliates are the subject of any trade restrictions, sanctions or other legal restrictions of any country, international organization or other jurisdiction. 

If you create an Account or use the Site on behalf of a business entity, you represent that you are authorised to act on behalf of such business and bind the business to these Terms. Such Account is deemed to be owned and controlled by the business entity.

Furthermore you represent, warrant and agree that you will not:

  • use the Site to defraud any person or entity;

  • impersonate any person or entity, misrepresent yourself or your affiliation with any person or entity;

  • manipulate feedback through multiple user Accounts or third parties by leaving positive feedback for yourself or unjustified negative feedback for another user; or 

  • engage in any activity that would create liability for us. 

We have the right to suspend your Account, if there is a violation or suspected violation of these Terms, or if we have any other security concerns.

15. Our site is intended for b2b use

Our Site is intended to connect businesses wishing to buy and sell goods. It is not intended for retail consumers. To the extent permitted by law, when you purchase goods on our Site, you do so as a business, and rights which would apply to you by virtue of being a consumer do not apply. 

16. Buying goods on our site

When you buy goods on our Site, your contract for purchase is with the relevant vendor, and not us. Your purchase is subject to the terms displayed by the relevant vendor. Once you make a purchase on our Site, you are contractually bound to pay for and accept the goods. 

Whilst we check the identity of vendors who create an Account on our Site, we do not accept responsibility or liability for their default.

By placing an order on the Site, you authorise our third-party payment processer to process your credit/debit card details, if applicable, for the amount of your order. In order to authorise credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorise us to do so and we shall not be liable to you for any damage or loss you may incur as a result. We do not store or collect your card information.

17. We are not responsible for viruses and you must not introduce them

We do not guarantee that our Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

18. Rules about linking to our site

For as long as you have an Account, you may link to our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Site in any website that is not owned by you.

Our Site must not be framed on any other Site.

We reserve the right to withdraw linking permission without notice.

19. You indemnity us for your breach of these and other terms

You indemnify us for any cost, loss, expense of fee, including legal fees, arising out of or in connection with your breach of these Terms and any other terms you have agreed to in using the Site. 

20. Which country's laws apply to any disputes?

These Terms and any dispute arising out of or in connection with them, are governed by the laws applicable in the Emirate of Dubai.  We may take action against you to enforce these terms in any court of competent jurisdiction. 

21. Discount Terms & Conditions

KIT10 discount code:


  • 10% discount is applicable to all items within the Kitchen Appliances category: https://www.dubuy.com/kitchen-appliances.
  • Applicable items will be marked on site.
  • Discount can be availed by adding code KIT10 in the promocode box on the checkout page.
  • Discount valid until midnight (GST) on 31st December 2021


AUTO10 discount code


  • 10% discount is applicable to all items within the AUTOMOTIVE & MOTORCYCLE category: https://www.dubuy.com/automobiles-motorcycles
  • Applicable items will be marked on site.
  • Discount can be availed by adding code AUTO10 in the promocode box on the checkout page.
  • Discount valid until midnight (GST) on 31st December 2021


Up to $500 off shipping promotion:

  • Promotion is valid on all orders.
  • Discount will be applied at checkout.
  • Maximum shipping discount to be awarded is $500
  • Discount valid until midnight (GST) on 31st December 2021
KEN10 – Kenya first time buyer discount
  • Promotion is valid on all orders
  • Promotion is valid in Kenya only
  • Code needs to be entered at checkout: KEN10
  • Discount capped at $500
  • Free shipping is applied at checkout by default up to USD 500
  • Valid until December 31, 2021
  • Promotion is valid on the vendors that are on the landing page
  • Promotion is valid in UAE only
  • Code needs to be entered at checkout
  • Discount capped at $500
  • Free shipping is applied at checkout by default up to USD 500
  • Valid from 12/01/2023 until 12/03/2023

DUBUY.com reserves the right to modify the terms of any of the promotions at any time without assigning any reasons, and without any prior intimation to Use.

e above offers are non-transferable, non-negotiable and non-encashable


View More