Any company with a valid trade license can be registered as a Vendor in DUBUY.COM. Registration is a 2-step easy process:
  1. Sign the Vendor Agreement.

  2. Fill up the Product Catalogue Template

Your account shall be activated within 5 working days from receiving the signed Vendor Agreement.
No, there are no registration or renewal fees. However, your sales on DUBUY.COM are subject to the pre-agreed commission rates according to the Vendor Agreement.
  1. You can sell anything you are permitted to sell in compliance with all of the below:

    1. The laws and legislations of the country where your Trade License had been issued.

    2. The laws and legislations of the country you are exporting from.

    3. The laws and legislations of the country you are selling to.

    4. The laws and legislations of the United Arab Emirates.

  2. Exemptions of the above permitted goods include all of the following product categories (i.e. cannot be sold on DUBUY.COM regardless of any other permits under any jurisdiction):

    1. Alcoholic products.

    2. Tobacco products.

    3. Jewelries.

You can list as many products as you may have under as many relevant categories as may be reasonably needed.
As a registered vendor on DUBUY.COM you will have a dedicated account manager to help you in any custom requirements. You will also have access to our Call Center 7 days a week to receive timely support over the phone, live chat or email.
The mobile app is under development and will be available in a later stage. You will be notified in time.
  1. Click the “Forgot Password” link on the login page and enter your email address.

  2. You'll receive an email with a link to reset your password.

Yes, in accordance with the terms and conditions of the Vendor Agreement.
Yes. DUBUY.COM supports products with multiple variations.
By filling the Product Catalogue Template and sending it by email to Our team will accordingly publish your content on DUBUY.COM as part of our support services.
The images you may submit for your products have to be professionally shot, have proper lighting and clear background to be accepted on DUBUY.COM. All images must have the following standard specifications:
  1. Image Resolution: 150 dpi.

  2. Aspect Ratio: 1:1 (Square shaped).

  3. Image Dimensions: Minimum 500 X 500 pixels.

  4. Image Background: Clear White (#fff).

Yes. We do offer professional product photography services in Dubai, UAE and Kigali, Rwanda. More locations to be available soon.
You can always edit the product price and availability. Any other changes can be requested from our support team by sending an email to
Changes take up to 24 hours to be reviewed, approved and published on the live DUBUY.COM platform.
HS Codes represent the international classification of your products according to the Harmonized System (HS) of tariff nomenclature, which is an internationally standardized system of names and numbers to classify traded products. We need the HS Codes of your products to be able to clear your shipments with the Customs authorities.
Providing enough details on your products helps your potential buyers in making swift and confident purchase decisions which results in generating more sales and growing your business faster. It also helps us in providing efficient and competitive shipping services which in turn greatly contributes to the overall competitiveness of your product offerings.
It will probably save you time in generating a pre-filled Product Catalogue Template based on your published product data. Beyond that you will have full support from our team throughout the onboarding process.
Your outstanding net amounts shall be transferred to your account within 30 days after any return period that may have been set out in your Terms of Sale has ended.
Through wire transfer to your registered bank account.
Shipping cost is charged to the Buyer.
That depends on the return reason as follows:
  1. For orders returned for a reason not related to quality: Return shipping fees are paid by the Buyer.

  2. For orders returned for quality-related issues other than damage during shipping: Return shipping fees are paid by the Seller.

  3. For orders returned because of damage during shipping: Return shipping fees are paid by DUBUY.COM.

The Lead Time is the time needed from placing an order until the order has been made ready by the Seller for pickup by the DUBUY.COM assigned shipping partner. The Lead Time is determined by the Seller for each product.
  1. The order will be cancelled by DUBUY.COM

  2. The payment will be refunded to the Buyer.

  3. Any payment refund charges will be charged to the Seller’s account.

  1. The event shall be considered a breach of the Vendor Agreement; hence any applicable terms and conditions may be executed accordingly by DUBUY.COM.

  2. The order will be cancelled by DUBUY.COM

  3. The payment will be refunded to the Buyer.

  4. Any payment refund charges will be charged to the Seller’s account.

  1. For Sea Freight:

    We are currently covering UAE – Rwanda – Burundi - DRC and Kenya in both directions. More routes to be added soon.

  2. For Air Freight:

    All routes supported by our courier partners DHL and FedEx.

  3. For domestic shipping:

    We are currently covering the UAE and Rwanda. More locations to be added in the future.

This can be done through our Call Centre over Phone, Email and Live Chat.
Self-shipping by Sellers or Buyers will be introduced at a later stage. Until then all shipping services will be managed by DUBUY.COM
Yes, depending on the products’ category.
  • To become a seller on you simply need to share the following documentation:

    1. Company Trade license

    2. Company Trademark

    3. Bank details

  • In some instances, we may also require

    1. Company owner's passport and ID

    2. Company registration certificate

  • Your dedicated Account Manager will walk you through each step of the process and alert you to any documentation that is needed.

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